Key Concepts
Supported Platforms
MobileIron supports the following mobile platforms:
| • | Apple's iOS |
| • | Google's Android |
Understanding the MobileIron Cloud Account
When creating a MobileIron Cloud account, you can create an account that provides the user:
| • | A PIN for registering a device and user name and password for accessing the admin portal if the user has the required admin rights. |
| • | A PIN to register a device. |
| NOTE: | Note: The device registration PIN is good for the first visit to MobileIron Cloud. There are other device registration authentication types available; Password Only, PIN Only or PIN and Password; for registering devices on subsequent visits to the portal. See Understanding_Device_Registration_Authentication_Type. |
When creating an account, you can send the user an invitation to connect their device and access the available apps and configurations.
You can find the API calls for creating an account here:
Understanding Device Registration Authentication Type
You can use the Configuring User Device Registration Settings call to set the device registration authentication type to Password Only, PIN Only or PIN and Password for users who visit MobileIron Cloud a second time and thereafter to register devices. You need to do this so that the /api/v1/account/regpin call will actually issue a registration PIN.
Overview of System Emails
MobileIron Cloud sends the following system emails:
|
Template Name |
HTML Template |
Trigger |
|---|---|---|
|
End-User Invitation to Register (half account - requires PIN) |
emailInvitation.html |
Admin adds User without specifying a Password (or First Name, Last Name) and selects "Send invitation now" option. OR Admin selects a user and the "Invite User to Register Option". PIN-based invite is also sent when multiplte users are invited with the Add -> Multiple Users. |
|
PIN request |
emailPinRequest.html |
From /go or from within the MobileIron Cloud app (iOS and Android), user selects "Get a new PIN". |
|
Password request |
emailPasswordRequest.html |
From /go or from within the MobileIron Cloud app (iOS and Android), user selects "Reset Password". |
|
End-User Invitation to Register (full account - Requires Password) |
emailInvitationNoPin.html |
Admin adds a single User with a Password and First Name, Last Name specified then selects "Send invitation now" option. |
|
Admin Invitation |
emailAdminInvitation |
|
|
Admin Activation |
emailAdminActivation |
Tenant is created with "sendActivation=true" option whereby MobileIron Cloud emails the Tenant Admin a link to for setting their login password (typically, the password is emailed to the TA in a Welcome email sent outside MobileIron Cloud - typically the Purchasing system). |
|
Policy compliance action email |
|
|
|
Send Message |
|
Send message from Administrator. |
|
Support Aministrators |
|
|
Note that MobileIron Cloud does not allow email addresses with the following characters:
+
or
. (period)
Glossary of Key Concepts
This section describes key concepts in MobileIron Cloud.
App Catalog
The App Catalog is a list of the apps available to a specific user or user group.
App Inventory
The App Inventory is the list of all apps installed on all the managed devices.
App
An app is software that runs on a, iOS or Android device. MobileIron Cloud can control access to apps.
Categories
Categories organize the apps and content available in the Content Catalog and App Catalog. Users can browse apps and content by their respective categories. Apps and Content both have different set of categories.
Configurations
Configurations are saved sets of attributes applied to devices.
Content
Content includes business documents of the following types: DOC, PDF, PPT, RTF, TXT, XLS, GIF, JPEG, PNG. The MobileIron Cloud user interface presents apps and content as differently managed entities.
Device
MobileIron Cloud manages devices. Devices include:
| • | Android phone |
| • | Android tablet |
| • | iPhone |
| • | iPad |
| • | iPad-mini |
| • | Apple TV |
Group
A group is a collection of users. You can assign roles to groups which are then inherited by users.
Policies
A policy is the combination of a rule and a compliance action. A rule checks and reports on specific conditions of the end user mobile device. A compliance action defines how MobileIron Cloud responds if the specified condition occurs. Compliance actions include:
- Monitor the device
- Send a message to the user
- Quarantine the device
Role
MobileIron Cloud supports the following roles:
| • | API Roles |
| - | System Admin – Used for calls to create tenants, perform licensing and site reporting |
| - | Tenant Admin – Used for all other API calls |
| • | User and User Group Roles – Assigned to MobileIron Cloud users and user groups: |
|
Administrative Roles |
|
|
Role |
Description |
|
System Management |
If selected, this role includes the System Read Only and User Read Only roles. |
|
User Management |
If selected, this role includes the User Read Only role. |
|
Device Management |
If selected, this role includes the User Read Only role and the Device Read Only role. |
|
App & Content Management |
If selected, this role includes the User Read Only role and the App and Content Read Only role. |
|
Helpdesk Roles |
|
|
Role |
Description |
|
System Read Only |
If selected, this role includes the User Read Only role. |
|
User Read Only |
Allows grantee view user information. |
|
Device Read Only |
If selected, this role includes the User Read Only role. |
|
App & Content Read Only |
If selected, this role includes the User Read Only role. |